Simply Connect Privacy Policy

This privacy policy explains how we use any personal information that we collect about you. It also explains your rights under the EU General Data Protection Regulation (GDPR). It applies to all visitors to any of our websites as listed below, though some sections relate solely to visitors who sign up or log into any of our websites. By 'our websites' we refer to a website accessed through any of the following domain names:


Section 1: Information relating to all visitors to our websites

When you visit one of our sites we collect standard internet log information. This includes the IP address of the computer or device you are using, the URLs of the web pages or other resources (such as images) that are requested, information about your browser and operating system (which can include software names and version numbers), the time of your visit and some other limited information.

We process this information to allow us to better understand our online visitors, including which pages are most popular and how long visitors spend on each page.

We do not use third party analysis suites (such as Google Analytics or similar services) to analyse visitor behaviour.

We also do not use third-party social network buttons of the type that allow information about our visitors to be transmitted to a third party. For example, we do not include a Facebook 'Like' button or a Twitter 'Tweet' button on any of our pages (though you are welcome to follow the links from our websites to our social media pages!)

Section 2: Information relating to visitors who use 'Contact Us' forms on our websites

If you use a 'Contact Us' form on any of our websites, we collect all of the information detailed in Section 1. We also:

  • Send any data you have entered into the contact form to our servers. This may include personal contact information that you provide in the form, as well as all information contained within the message you send us.
  • We record this information in a database, alongside some basic information including your IP address and the time the message was received. We do this to help prevent abuse of website contact forms and to help Simply Connect staff access and respond to your message.
  • We send the information you entered into the form, alongside the time the message was received, to Simply Connect staff in an email. We do this to help our staff easily respond to your message. We do not send your IP address in the email.

Section 3: Information relating to visitors who sign-up or log-in to our websites

When you sign up for an account with Simply Connect, we collect a number of pieces of personal information, in addition to the information described in Section 1 and other non-personal information (such as your preferred language, or application preferences such as whether you'd like to use Simply Connect in metric or imperial units). The table below summarises the pieces of personal information we collect and tells you why we collect each piece of information and how we use it.

Data Collected Why We Collect It How We Process It
Your full name For security reasons, we need to know who you are in order for you to travel with us. We store your name and use it to personalise communications, such as emails, that we send you. We also display it to drivers and service administrators when you book a journey and at other times.
Your gender Sometimes, we need to know someone's gender so that we can ensure that everyone travelling in the same vehicle at the same time feels comfortable travelling together. We store your gender and display it to drivers and service administrators, when you book a journey and at other times.
Your date of birth We need to know that you are old enough to use our service. We store your date of birth and use it to calculate your age. This may be shown to service administrators.
Your contact details (email address and phone number) We need to be able to contact you about any journey bookings you make. We store this information and use it to send you information about your account, including any journeys you have booked. If you give us permission to do so, we may also send you promotional/marketing material by email only. In rare circumstances, we may phone you about a journey you have booked, but will only do so if you have given us explicit permission to do so. When you register, we request your permission to contact you by a range of different mechanisms specific to the contact method (email, phone, etc.) and purpose.
Your address We need to know where you live to help us direct vehicles to the right place and to help you book journeys accurately. We store your address and use it in a number of algorithms to find where best to pick you up and to ensure smooth running of our service. It is also displayed to service administrators. We will not send mail to any address you give us.
Any other addresses you give us If you give us any other addresses, such as for a place of work or study, this can help us to help you book journeys quickly and easily. We use any other addresses you give us in a similar manner to that described for 'Your address' above.
A password We collect this to give us a secure means of authenticating you. You are encouraged to choose a strong password that you do not use on other websites. We do not store your password directly. Instead, we use advanced data encryption techniques to store computer-generated information about your password. This allows us to securely authenticate you in future and protects your password from abuse. No employee of Simply Connect, or anyone else, has access to your password, and we will never ask for your password in person, on the phone, or in emails.

Section 4: People who choose to supply personally identifiable information and are under 18

If you are under 18 please ensure that you obtain permission from a parent or guardian before submitting any personal information to any of our websites.

Section 5: How we contact you

When you sign up, we ask you which methods we can use to contact you and for what purposes. Because we must be able to contact you via at least one method should you book a journey (and for other important account actions – such as resetting a password), you will not be able to open an account unless you give us permission to contact you, about your account only, via email. If you wish to revoke this permission you may close your account (see Section 6). We also ask you for permission to contact you via other methods and for other purposes (such as email marketing). You may accept or decline such permission(s) and may change these settings at any time through our online control panel.

Section 6: Closing your account

If you choose to close your account, we will delete your account and all information contained within it.

We continually back up all the information in our databases. We do this to protect the information about all of our users and customers. We keep these backups for a limited amount of time. Therefore, if you delete your account, some or all your data may persist in backup copies for a period of up to 4 weeks.

Some information related to your account may also persist in server logs. We keep these logs to help us make sure our software is working properly. However, any information that persists in these logs will not be personally identifiable, or personal, information. An example of a log record that might persist would be “User with ID 5927 booked journey with ID 1952” ‐ yet, once your user account is deleted, all data associated with user 5927 or journey 1952 will no longer exist and as such this log entry will become meaningless.

Section 7: Correcting your data

If you believe that any of the data we hold about you is wrong or incomplete, you can let us know about it at any time and tell us the correct/complete information, and we will rectify our records.

Section 8: Obtaining a copy of your data

You have a right to see a copy of the data we hold about you. If you would like to obtain this data, please email us at We will respond with your data within 4 weeks and will provide this data in an open format, such as CSV.

Section 9: Where your information is stored

Your information is stored on servers located in the European Union.

Section 10: Other rights

In addition to the rights described above, you have the right to object to the use of your data for any of the above purposed.

Section 11: How to contact us

If you have any questions about this policy, please let us know. You can contact us by email at

Section 12: Other websites

Our websites contain links to other websites. This privacy policy relates only to our websites. If you follow a link to another website, please be aware that this privacy policy does not apply and that you should read that website's relevant privacy policy.

Section 13: Changes to this privacy policy

We regularly review this privacy policy and will place any updates on this page. This privacy policy was last updated on 24th May 2018.

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