Section 1: Introduction
- We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
- This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
- In this policy, “we”, “us” and “our” refer to Sustainable Environment Ltd. For more information about us, see Section 17.
Section 2: The personal data that we collect
- In this Section 2 we have set out the general categories of personal data that we process.
- We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number and/or postal address. The source of the contact data is you and/or your employer.
- We may process your website user account data (“account data“). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website.
- We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, interests and hobbies, educational details and employment details. The source of the profile data is you and/or your employer.
- We may process information relating to our customer relationships (“customer relationship data“). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer. The source of the customer relationship data is you and/or your employer.
- We may process your personal data that are provided in the course of the use of our services and generated by our services in the course of such use (“service data“). The service data may include details of journeys that you have booked and/or attempted to book (including travel times, starting location and destination), and data that is automatically generated throughout the course of your journey (for example, the times and locations at which you enter and exit a vehicle). The service data may also include communications that are sent to you electronically via automated means by our services, in connection with your use of your account and/or of our services. The source of the service data is you and/or your employer and/or our services.
- We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your name, your contact details and the transaction details. Your payment card details are handled by our payment services provider, Stripe, Inc, and as such we do not process your card details. The source of the transaction data is you and/or our payment services provider, Stripe, Inc.
- We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Note that communication data excludes communications that are sent automatically from our system in connection with your account and/or the use of our services. Our website will generate the metadata associated with communications made using the website contact forms.
- We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system, Google Analytics.
- Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Section 3: Purposes of processing and legal bases
- In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
- Operations – We may process your personal data for the purposes of operating our website, the management of journeys and other services, providing our services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.
- Relationships and communications – We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and compliant handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.
- Personalisation – We may process account data, service data and/or usage data for the purposes of personalising the content that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is our legitimate interests, namely offering the best possible experience for our website visitors and service users.
- Direct marketing – We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent.
- Research and analysis – We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
- Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
- Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
- Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
- Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
- Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
Section 4: Automated decision-making
- We will use your personal data for the purposes of automated decision-making in relation to the allocation, routing and management of vehicles and drivers to efficiently run transport services and/or enable the efficient running of transport services.
- This automated decision-making will involve regularly assessing the availability, locations and time requirements of both passengers and vehicles, in order to schedule and route vehicles to collect and drop-off passengers, in a manner that efficiently transports our users according to their journey requests. The automated decision-making will use data that may include any data we hold about you, including but not limited to contact data, account data, profile data, service data and/or transaction data. The automated decision-making may (but is not guaranteed to) use data that includes your age and/or gender in its scheduling and routing of vehicles.
- The significance and possible consequences of this automated decision-making are that, when you (or someone on your behalf) use our services to book a journey for you and any additional passengers travelling with you, we will assign a driver and vehicle to transport you according to your journey request. Up to the moment at which you get into the vehicle, our automated decision-making may change the driver and vehicle that are assigned to you. Upon receiving your journey request, our service will communicate basic information from your profile data to the driver who is expected to be driving the vehicle assigned to your journey. If our automated decision-making updates the selected vehicle and/or driver assigned to your journey, information from your profile data will be sent to the newly selected driver. The information sent to drivers from your profile data includes (but may not be limited to) your name, age, gender and profile picture. Note that other passengers may be travelling in the vehicle at the same time as you, or at the time when such information is received by the driver. Information about you is not sent to other passengers. However, it may be displayed for the driver to see on a mobile device in the vehicle (such as a smartphone or tablet device) and/or may be read out to the driver by such device. As such, we cannot prevent other passengers who may be in the vehicle at the time such information is received from seeing and/or hearing this information.
Section 5: Providing your personal data to others
- We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at https://simply-connect.com/organisation-structure.
- We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
- Your contact data, account data, profile data, customer relationship data, service data, transaction data and communication data will be stored on the servers of our hosting services providers identified at https://www.digitalocean.com.
- We may disclose your profile data and/or communication data (including data submitted on comment forms on our website) to certain suppliers that help us run our business. These suppliers are identified at https://simply-connect.com/where-my-data-goes. We may supply such data insofar as reasonably necessary for the purposes of: ensuring profile photos and website comments do not contain content that we do not allow on our services; sending emails to you; sending in-app communications to you and/or drivers; sending SMS messages to you.
- Financial transactions relating to our website and services may be handled by our payment services providers, Stripe, Inc. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/gb/privacy.
- In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Section 6: International transfers of your personal data
- In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).
- Our content moderation service supplier, “Sightengine”, which is owned and operated by Kozelo SAS, is situated in the EEA. However, some of its moderation may occur on servers located in Canada and/or the USA. The competent data protection authorities have made an “adequacy decision” with respect to the data protection laws of each of these countries. You can read more about Sightengine’s privacy and data processing at the following links: https://sightengine.com/policies/privacy; https://sightengine.com/faq.
- You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Section 7: Retaining and deleting personal data
- This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
- Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- We will retain your personal data as follows:
- contact data will be retained for a minimum period of 30 days following the date of the most recent contact between you and us, and for a maximum period of 1 year following the date of most recent contact;
- account data, profile data and service data will be deleted within 24 hours of closure of the relevant account. As per the Personal data deletion exception below, certain pieces of data from these such categories may be retained by us. Such retained data may include: (a) your name and email address; (b) a single profile photo of you; and (c) records that indicate which other people (including passengers and the driver) you shared a vehicle with, and on what dates this sharing occurred. Retaining data items (a) above is necessary to help prevent abuse of our services and/or of transport services booked through and/or managed by our services. For example, if you abuse our services and then delete your account, we may wish to prevent you from opening a new account. Retaining data items (a), (b) and (c) above is necessary to protect the safety and well-being of others who may travel in the same vehicle as you, or who may be the driver of such vehicle. For example, if an incident occurs in a vehicle, we may be obliged to work with law enforcement to help identify those involved in and/or affected by such incident. As a further example, if a person travelling in a shared vehicle is later found to be carrying an infectious disease, it is important for the well-being of the public that we are able to assist medical personnel by being able to identify all individuals travelling in that vehicle alongside the person later found to be carrying such infectious disease;
- customer relationship data will be retained for a minimum period of 30 days following the date of termination of the relevant customer relationship and for a maximum period of 1 year following the date of termination of the relevant customer relationship;
- transaction data will be retained for a minimum period of 5 years following the date of the transaction, and for a maximum period of 10 years following the date of the transaction;
- communication data will be retained for a minimum period of 1 year following the date of the communication in question, and for a maximum period of 5 years following the date of the communication in question; and
- usage data will be retained for 1 year following the date of collection.
- Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Section 8: Security of personal data
- We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
- We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
- The following personal data will be stored by us in encrypted form: your password(s).
- Data relating to your account and/or use of our services that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
- You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
- You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
Section 9: Your rights
- In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
- Your principal rights under data protection law are:
- the right to access – you can ask for copies of your personal data;
- the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
- the right to erasure – you can ask us to erase your personal data;
- the right to restrict processing – you can ask us to restrict the processing of your personal data;
- the right to object to processing – you can object to the processing of your personal data;
- the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
- the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
- the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
- You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
- You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
- In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
- In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
- You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
- You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
- You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
- To the extent that the legal basis for our processing of your personal data is:
- consent; or
- that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
- If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
- To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
- You may exercise any of your rights in relation to your personal data by written notice to us.
Section 10: Third party websites
- Our website includes hyperlinks to, and details of, third party websites.
- In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.
Section 11: Updating information
- Please let us know if the personal information that we hold about you needs to be corrected or updated.
Section 12: About cookies
- A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
- Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
Section 13: Cookies that we use
Section 14: Cookies used by our service providers
Section 15: Managing cookies
- Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- https://support.google.com/chrome/answer/95647 (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- https://help.opera.com/en/latest/security-and-privacy/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
- Blocking all cookies will have a negative impact upon the usability of many websites.
- If you block cookies, you will not be able to use all the features on our website.
Section 16: Amendments
- We may update this policy from time to time by publishing a new version on our website.
- You should check this page occasionally to ensure you are happy with any changes to this policy.
- We may notify you of significant changes to this policy by email.
Section 17: Our details
- This website is owned and operated by Sustainable Environment Ltd.
- We are registered in Scotland under registration number SC360523, and our registered office is at C/O Wright, Johnston & Mackenzie Llp The Capital Building, 12/13 St Andrew Square, Edinburgh, Scotland, EH2 2AF, UK.
- Our principal place of business is at Beechwood Cottage, St Ann’s, Lockerbie, DG11 1HL, UK.
- You can contact us:
- by post, to the postal address given above; or
- using our website contact form.